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Assistance et service

  • Essai
  • Plan d'accès

Nous vous proposons les compétences de nos experts techniques process. Notre gamme Pal'Assist est un ensemble de services pour garantir l'efficacité et la pérennité de vos lignes complètes ou équipements Palamatic Process dans le temps.
Découvrez nos contrats de maintenance, nos offres de télémaintenance ou notre système de fourniture de pièces de rechange et d'usure.
Chacun de nos techniciens a une formation technique complète et est formé aux risques chimiques (N1 et N2).
Où que vous soyez en France ou à l'étranger, nos diagnostics à distance permettent une réactivité accrue de nos équipes.

Notre offre

Palamatic Process Guarantee

Palamatic Process nos garanties SAV

Our after-sales service remains at your side in the maintenance of your PALAMATIC PROCESS installation. Consult our General Terms and Conditions.

CGV

Remote maintenance

SAV - Audit et télémaintenance - Palamatic process

Remote diagnostic services to ensure the safety and smooth operation of your production process.

Maintenance contract

Palamatic Process met a votre disposition des contrats de maintenance

A customized solution that meets your technical requirements. Choose your option from the list below!

Choisissez votre formule SAV

Abonnement 3 ans STANDARD TRANQUILLITÉ EXCLUSIF
Pal'assist - Audit À la demande À la demande 1 par an
Pal'assist -Preventive 1 par an 2 par an 2 par an
Pal'assist - Contact 6h./an 12h./an 24h./an
Pal'assist - Repair X* X* X*
Pal'assist - Repair 2w   X* X*
Pal'assist - Repair 72h   X*
Durée maxi de maintenance préventive  jours
Durée maxi d'audit (installation en fonctionnement)  jours

* Soumis à tarification complémentaire

Nos contrats

PAL’ASSIST – RM

Remote maintenance
Audit et télémaintenance SAV Palamatic Process

Troubleshooting support:

  • Securing the powder handling procedure and reducing downtime
  • Significant reduction in the cost and time of maintenance
  • Modification of the Palamatic Process powder handling procedure and adjustment to the customer's needs over time.

PAL’ASSIST – Contact

Automation & mechanical remote assistance
SAV Palamatic Process
  • Our commitment to offer telephone assistance for our equipment.
  • Our experts can diagnose your equipment and advise on the maintenance of your Palamatic Process installation.
  • Contact them by phone on +33 (0)2 90 56 20 62.

PAL’ASSIST – Audit

Palamatic Process facility auditing
Service après vente Palamatic Process - Audit de l'installation

Travel of a Palamatic technician to your production site.
Checking your powder processing line and Palamatic Process bulk handling equipment.
Providing a report written by the technician.

PAL’ASSIST – SPARES

Supply of spare parts
Pièces détachées Palamatic Process

Do you operate a powder handling process line or Palamatic Process bulk handling equipment?

We guarantee availability of spare parts with fast and reliable delivery, even for customized equipment. Spare parts may only be installed by qualified staff.

PAL’ASSIST – REPAIR

Machine repairs
Dépannage des machines SAV Palamatic Process

To provide optimal service that meets your requirements, we provide a dedicated hotline and a team of qualified technicians operating for individual customers and plants anywhere in the world.

In the event of a very demanding process, we can provide you with an intervention in controlled time: 72 hours or 2 weeks, via Palamatic Process maintenance contracts.

PAL’ASSIST

Préventative
Service après vente Palamatic Process - Maintenance préventive

In order to provide optimal reliability of your powder processing line and Palamatic Process bulk handling equipment, we provide and manage preventive maintenance on your behalf.

  • Supply of wear parts
  • Replacement of parts on site by a technician
  • Minimal downtimes

Venez tester nos équipements dans notre station d'essais